Refund & Cancellation Policy

1.Free plan & trial

SmartVyapar offers a free tier / trial so you can evaluate the Service before paying. We encourage you to use it to confirm the Service fits your business needs — no payment details are required to start.

2.Subscription & billing

• Paid plans are billed in advance on a monthly or yearly basis, as shown on the Pricing page.
• All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
• Payments are processed securely through our payment partner (e.g. Razorpay). We do not store your card, UPI or bank details.

3.Cancellation

• You may cancel your subscription at any time from the app (Settings → Subscription) or by writing to support@smartvayapar.com.
• Cancellation stops the next renewal — you will not be charged again.
• Your paid features remain active until the end of the billing period you have already paid for; after that, your account moves to the free tier.
• Your business data is not deleted on cancellation. Data handling is described in our Privacy Policy.

4.Refunds

• 7-day money-back guarantee: if you are not satisfied with your first paid subscription purchase, write to us within 7 days of the payment and we will refund it in full.
• Duplicate or erroneous payments (e.g. charged twice for the same period, or a payment debited without the subscription activating) are refunded in full once verified.
• Beyond the cases above, fees already paid are non-refundable — including for partly used billing periods after cancellation — except where required by applicable law.
• Renewal charges are notified in advance; if you do not wish to continue, cancel before the renewal date.

5.Refund processing & timelines

• To request a refund, email support@smartvayapar.com from your registered email with the payment reference / transaction ID.
• Approved refunds are initiated within 5–7 business days and are credited to the original payment method used for the purchase.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account after we initiate the refund.

6.Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above. Changes apply prospectively and do not affect refunds already approved.

7.Contact us